Launched MVP of AI Receptionist SaaS in 21 Days, Now Serving 120+ Businesses

Overview

RelayDesk AI wanted to build a product that could replace traditional receptionists using AI voice and chat. We helped them structure, build, and launch a working MVP in 21 days and scale it into a system businesses actually rely on.

The Challenge

RelayDesk AI had a strong vision — an AI receptionist that could handle calls and chats for businesses. But in its early stage, the product lacked structure. Features existed, but they didn’t work together as a system. Early users struggled to set things up, responses weren’t always consistent, and there was no central place to track conversations or leads. Businesses still had to manually follow up, which defeated the purpose of automation. The core problem wasn’t the technology — it was turning it into a usable, reliable product.

Our Solution

Instead of adding more features, we focused on simplifying and structuring the product into a complete system. We designed a flow where businesses could upload their data — FAQs, services, pricing — which powered a RAG- based knowledge engine.This ensured the AI responded based on real business information, not generic replies. On top of this, we deployed AI voice agents to handle inbound calls and AI chat agents for websites and messaging platforms.Every interaction was connected to a centralized CRM where businesses could track conversations, leads, and bookings. The biggest shift was in usability.We simplified onboarding into a guided setup, allowing businesses to go live quickly without technical complexity.The result was not just an AI tool, but a working receptionist system businesses could depend on daily.

Measurable Outcomes